Terms Condition

DISCLAIMER

Privacy Policy – Indy Elite Limo

At Indy Elite Limo, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This may include:

• Personal Information: Name, email address, phone number, mailing address, and other contact details.

• Payment Information: Credit card details, billing address, and other payment-related information (processed securely through third-party payment gateways).

• Reservation Details: Pickup and drop-off locations, date and time of service, and any special requests.

• Communication Records: Correspondence through email, phone calls, and other customer support channels.

• Device and Usage Information: IP addresses, browser type, and other technical data when you visit our website. 

• SMS consent process will not be shared with third parties for marketing purposes.

2. How We Use Your Information

We use the information we collect to:

• Process reservations and payments securely.

• Communicate with you regarding bookings, confirmations, and support inquiries.

• Improve our website, services, and customer experience.

• Comply with legal obligations and enforce our terms and conditions.

• Prevent fraudulent transactions and ensure the security of our services.

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share information in the following situations:

• Service Providers: With trusted partners (e.g., payment processors) to deliver our services.

• Legal Compliance: When required by law, legal process, or to protect our legal rights.

• Business Transfers: In the event of a business sale, merger, or acquisition, your information may be transferred as part of the assets.

4. Payment Information Security

We use industry-standard encryption and secure payment gateways to protect your credit card information. We do not store full payment details on our servers.

5. Cancellations, No-Shows, and Passenger Responsibility

• Late Cancellation: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee up to 100% of the booking amount. You can call us at 888-895-8889 or email us at Info@indyelitelimo.com. Passengers are requested to always get a Cancelation email to avoid any late Cancelation fees or charges. 

• Important: For Mini Coach, Motor Coach, Stretch Limos and Stretch SUVs: If you choose to cancel your reservation we require that you do so at least 5 days in advance. Otherwise you will be charged for the full amount of your trip. Mercedes Sprinter need to Cancel within 48 Hours. While Sedan or SUVs you can Cancel within 12 Hours before the service.

• No-Shows: If a passenger fails to show up at the designated time and location, the full fare will be charged. We offer 15 minute free waiting time other than airports pick up after designated time waiting time will be associated with the trip or reservation. 

• Incorrect Information: Providing inaccurate or incomplete details may result in service delays or cancellations. We are not liable for any issues arising from incorrect passenger information.

• Damage Liability: Passengers are responsible for any damage caused to our vehicles during the trip by themselves or members of their group. Repair costs and cleaning fees will be charged as necessary.

6. Airports Pick up and Drop off Instruction at: Indy Elite Limo

• Flight Tracking: Indy Elite Limo tracks incoming flights to ensure timely pickups. We offer 30 minutes of complimentary waiting time for domestic flights and 1 hour of complimentary waiting time for international flights after the flight landing time or a specified time.

• Waiting Time Charges: Additional waiting time fees will apply based on the vehicle or service booked after the complimentary waiting period.

• Curbside Pickup: Our chauffeurs will meet you at the curbside area for airport pickups unless otherwise specified.

• Terminal Drop-off: For airport drop-offs, the chauffeur will drop you off at your designated airport terminal.

• Vehicle Luggage Capacity: 
  To ensure passenger comfort and safety, the following luggage capacities apply to our vehicle options:

  • Sedans: Accommodate up to 3 passengers with 3 standard-sized pieces of luggage..

  • SUVs: Accommodate up to 6 passengers with 6 standard-sized pieces of luggage.

  • Sprinter Van: Mercedes Sprinter Van can carry 10-14 Passengers and luggage.
    
    Passengers exceeding the specified luggage limits may be required to book additional vehicles or services to accommodate their belongings.

We Indy Elite Limo LLC, ensure to better experience for Airports services. retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Opt-out of marketing communications.

• Restrict or object to data processing under applicable laws.

8. Cookies and Tracking Technologies

We use cookies to collect usage data and improve your browsing experience. You may adjust your browser settings to decline cookies, though some website features may be limited.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services indicates your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• SMS Terms & Conditions

1- SMS Consent Communication:

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If consent has been given to receive text messages from INDY ELITE LIMO LLC, messages may be received related to the following LIKE Booking confirmation, Sending driver information to passengers, getting flight details from passenger, communicating with drivers about their assigned trips and also Marketing communication and promotional SMS.

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 5 -10 SMS messages a day may be received related to Booking confirmation, Sending driver information to passengers, getting flight details from passenger, communicating with drivers about their assigned trips and also Marketing communication and promotional SMS. 
Example: 
"Message frequency may vary. You may receive up to 5-10  SMS messages per day regarding Booking confirmation, Sending driver information to passengers, getting flight details from passenger, communicating with drivers about their assigned trips and also Marketing communication and promotional SMS.

4- Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

Opt-in to receive SMS messages from  INDY ELITE LIMO LLC can be done in the following ways:

By submitting an online form

6- Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at: 888-895-8889 or 463-777-5393
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:

Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions: https://indyelitelimo.com/terms-conditions.

Message frequency may vary. SMS consent process will not be shared with third parties for marketing purposes.

• Phone: 888-895-8889 or 463-777-5393

• Email: info@indyelitelimo.com